Activation Failed - Invalid format of the license key

Moderators: Vladimir Kondratyev, Anton Katilin

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xandemarcelo
Posts: 2
Joined: Tue Aug 02, 2022 8:38 pm

Activation Failed - Invalid format of the license key

Post by xandemarcelo »

"Activation Failed" and "Invalid License Key Format" message appears when trying to activate my license key.
Interestingly, the license management screen appears active.

Best regards
Alexandre.
Anton Katilin
Posts: 6139
Joined: Wed Aug 11, 2004 8:37 am
Contact:

Re: Activation Failed - Invalid format of the license key

Post by Anton Katilin »

Hello Alexandre,

Do you try to activate an old profiler version? Could you please contact [email protected] and provide your license detail.

Best regards,
Anton
xandemarcelo
Posts: 2
Joined: Tue Aug 02, 2022 8:38 pm

Re: Activation Failed - Invalid format of the license key

Post by xandemarcelo »

Not. We use the latest version available on the website.
As I said, on the license management screen it registered the current date, my username and my machine name, but it presented the message that prevents me from continuing.
Anton Katilin
Posts: 6139
Joined: Wed Aug 11, 2004 8:37 am
Contact:

Re: Activation Failed - Invalid format of the license key

Post by Anton Katilin »

Could you please contact [email protected] and provide your license detail, as well as a screenshot illustrating the problem.
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