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CANNOT HANDLE ACTIVATION REQUEST

Moderators: Vladimir Kondratyev, Anton Katilin

CANNOT HANDLE ACTIVATION REQUEST

Postby RanyB » Thu Nov 16, 2017 10:51 am

Hi,
I have valid license which I need to activate offline (no internet connection), I'm getting the following when I'm trying to get Evaluation License Key (I copied the generated URL from the server with no internet to my local server with Internet):

CANNOT HANDLE YOUR ACTIVATION REQUEST

Cannot obtain floating license: no Internet access to YourKit license server.

Please either configure proxy when you enter the license key, or host the license server inside your company network.

For the latter option, ask your license administrator to contact sales@yourkit.com.

any idea?
RanyB
 
Posts: 3
Joined: Thu Nov 16, 2017 10:37 am

Re: CANNOT HANDLE ACTIVATION REQUEST

Postby Vladimir Kondratyev » Thu Nov 16, 2017 11:02 am

The message says it all. Profiler UI cannot connect YourKit license server, because you are behind a firewall or proxy. You have to make sure that profiler can reach http://www.yourkit.com at port 443.


Best regards,
Vladimir Kondratyev
YourKit GmbH
http://www.yourkit.com
"Don't get lost in data, get information!"
Vladimir Kondratyev
 
Posts: 1444
Joined: Tue Aug 10, 2004 7:52 pm
Location: Düsseldorf, Germany

Re: CANNOT HANDLE ACTIVATION REQUEST

Postby RanyB » Thu Nov 23, 2017 8:55 am

Thanks for your response.
You are right, but when I tried the same for the free ACTIVATION REQUEST (for 15 days) it worked fine. do you have any idea?
RanyB
 
Posts: 3
Joined: Thu Nov 16, 2017 10:37 am

Re: CANNOT HANDLE ACTIVATION REQUEST

Postby Anton Katilin » Thu Nov 23, 2017 12:40 pm

The evaluation license is in fact a per-seat license and can be used without a direct Internet access to yourkit.com.

The floating license is different, it implies that there is Internet access to the cloud license server hosted at yourkit.com for license management.

Please either configure proxy when you enter the license key, or host the license server inside your company network.

For the latter option, ask your license administrator to contact sales@yourkit.com.
Anton Katilin
 
Posts: 5574
Joined: Wed Aug 11, 2004 8:37 am

Re: CANNOT HANDLE ACTIVATION REQUEST

Postby RanyB » Mon Dec 04, 2017 4:46 pm

Thanks for your reply.
RanyB
 
Posts: 3
Joined: Thu Nov 16, 2017 10:37 am


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