[Build 610] Unable take snapshots

Johan · Post by **Johan** » Tue Jun 21, 2005 1:42 pm

Hi,

I have tried EAP Build 610 on our Linux test server without any problems, but when I tried the agent on our new live server with Dual-Core Intel processors I got a strange message.
The agent starts and the GUI connects to the remote host without any errors, but when I try to take a memory snapshot I get the following message:

Code: Select all

Cannot send request to [remote ip]:[remote port]
Reason: Error unmarshaling return header; nested exception is:
java.io.EOFException

There are no traces in the Tomcat log that the agent received any information from the client application.
uname -a reports:

Code: Select all

Linux [hostname] 2.6.9-5.0.3.ELsmp #1 SMP [Time] i686 i686 i386 GNU/Linux

Regards,
Johan Hagelbäck
Developer
Travelstart Nordic

Post by **Vladimir Kondratyev** » Wed Jun 22, 2005 6:09 am

Hi Johan,

I do not think that multicore or monocore CPU matters. Please make sure that agent and UI are from the same build.

Regards,
Vladimir

Johan · Post by **Johan** » Wed Jun 22, 2005 6:56 am

The same GUI installation and the same agent are tested on our test server without problems, and the builds are the same.

Post by **Vladimir Kondratyev** » Wed Jun 22, 2005 7:02 am

What is the version of Java (full output of "java -version") on UI side and on Tomcat side? Please also try build #614 (there was a lot of changes since #610).

Johan · Post by **Johan** » Wed Jun 22, 2005 2:17 pm

When I updated to build 614 I cannot connect to Tomcat. I just got a message that telemetry cannot be used since I don't use java 5, and then nothing happens.

Sascha Weinreuter · Post by **Sascha Weinreuter** » Wed Jun 22, 2005 9:31 pm

I have the same problem with 614, I can't connect to an application that's running under JDK 1.4.2 (1.4.2_03-b02 - I know, kinda old) by File -> Open profiling Session -> local. Nothing happens except some popup that says that "Telemetry is not available".

BTW: Clicking on the "Don't show this message any more" link doesn't work either.

Post by **Vladimir Kondratyev** » Thu Jun 23, 2005 8:22 am

definitely it's a bug. It's fixed in next build #616. I think it will be available for download in a couple of hours. As temporary workaround you can use Java 5.0. Thank you very much for reporting this problem!

Regards,
Vladimir

Post by **Vladimir Kondratyev** » Thu Jun 23, 2005 1:14 pm

build #616 is ready. Please try it.

Regards,
Vladimir

Sascha Weinreuter · Post by **Sascha Weinreuter** » Thu Jun 23, 2005 4:55 pm

Yep, connecting to an 1.4 application works now.

The "Do not show this message any more" in the "Telemetry is not available" popup still doesn't do anything though.

Sascha

Post by **Vladimir Kondratyev** » Fri Jun 24, 2005 6:23 am

"Telemetry is not available" popup still doesn't do anything though

it's known problem. I hope we'll fix it in a nearest future.

--vladimir