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Profiled application is getting crash while takingMemoryDump

Moderators: Vladimir Kondratyev, Anton Katilin

Profiled application is getting crash while takingMemoryDump

Postby deepa » Tue Jul 13, 2010 11:38 pm

HI,

i am trying to get memory dump from applicaiton using YourKit-Profiler-5.0.6-for-.NET.exe.

application was developed using dotnet framework 4.0. when i tried to get the dump , application is getting crashed

PLease help
deepa
 
Posts: 5
Joined: Tue Jul 13, 2010 11:30 pm

Re: Profiled application is getting crash while takingMemoryDump

Postby Vladimir Kondratyev » Thu Jul 15, 2010 1:14 pm

Please send us all the files from %USER_HOME\.ynp\log directory
Vladimir Kondratyev
 
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Location: Düsseldorf, Germany

Re: Profiled application is getting crash while takingMemoryDump

Postby deepa » Thu Jul 15, 2010 4:53 pm

PLease find the requested log files

My application is developed using Dot Net Framework 4.0

And i am trying to get profiling on both 32 bit & 64 bit machines. on both machines i am getting this problem

Please help me as soon as possible

I dont know how to attach the files because i am new to this forum

so i am placing it here itseld

i am able to see 2 files in the C:\Documents and Settings\Deepa.Thangaraj\.ynp\log folder

1.0.log
2.980.log

Content of 0.log

2010-07-15 10:43:45.639 0 INFO com.yourkit.Main0 : ---------------------------------------------------------------------
2010-07-15 10:43:45.639 0 INFO com.yourkit.Main0 : Starting YourKit Profiler 5.0.6 for .NET build #5038; built on Fri Jun 18 13:38:00 MDT 2010
2010-07-15 10:43:45.639 0 INFO com.yourkit.Main0 : number of args: 0
2010-07-15 10:43:45.685 0 INFO com.yourkit.Main0 : oomeDumperStatus: 1
2010-07-15 10:43:58.561 12 INFO com.yourkit.c.l : database: null 3600

Content of 980.log

[YourKit Profiler 5.0.6 for .NET] [0.000]:
OS: Windows XP (64-bit) 5.2
'D:\Deepa\TravelPort\AdhocTesting\01_Project_Planning\TUDBuild\10.3.5.16\Travelport.UniversalDesktop.Shell.exe' started 15.7.2010 at 10:43
[YourKit Profiler 5.0.6 for .NET] [0.000]: Reading ignore list...
[YourKit Profiler 5.0.6 for .NET] [0.000]: File C:\Documents and Settings\Deepa.Thangaraj\.ynp\config\.ignore2: OK
# Microsoft Visual Studio applications



# Add your applications to ignore, if needed


[YourKit Profiler 5.0.6 for .NET] [0.001]: Reading startup options
[YourKit Profiler 5.0.6 for .NET] [0.001]: Environment variable YNP_STARTUP_OPTIONS: not defined
[YourKit Profiler 5.0.6 for .NET] [0.001]: File C:\Documents and Settings\Deepa.Thangaraj\.ynp\config\startup-options.ini: tracing,filters=C:\Documents and Settings\Deepa.Thangaraj\.ynp\config\.filters,walltimespec=C:\Documents and Settings\Deepa.Thangaraj\.ynp\config\.walltime
[YourKit Profiler 5.0.6 for .NET] [0.104]: agent is listening on port 10001
deepa
 
Posts: 5
Joined: Tue Jul 13, 2010 11:30 pm

Re: Profiled application is getting crash while takingMemoryDump

Postby Anton Katilin » Fri Jul 16, 2010 4:21 pm

Unfortunately, there is no information on the crash in the profiler logs.

Do you have any errors logged as the Windows events (Control Panel | Administrative | Event Viewer )?
Anton Katilin
 
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Joined: Wed Aug 11, 2004 8:37 am

Re: Profiled application is getting crash while takingMemoryDump

Postby deepa » Fri Jul 16, 2010 5:50 pm

PLease find below the request information

.NET Runtime version 4.0.30319.1 - The profiler was loaded successfully. Profiler CLSID: '{D6D3F54D-808B-4124-91FA-209D8A3C6210}'. Process ID (decimal): 5356. Message ID: [0x2507].


Application: Travelport.UniversalDesktop.Shell.exe [ my application Name]
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 79450F51 (79140000) with exit code 80131506.


PLease let me know if you need any other details
deepa
 
Posts: 5
Joined: Tue Jul 13, 2010 11:30 pm

Re: Profiled application is getting crash while takingMemoryDump

Postby Vladimir Kondratyev » Mon Jul 19, 2010 10:41 am

Please upload Travelport.UniversalDesktop.Shell.exe to our write-only FTP server. Here is the connection parameters:

ftp://upload.yourkit.com/pub/
user ftp
empty password
Vladimir Kondratyev
 
Posts: 1444
Joined: Tue Aug 10, 2004 7:52 pm
Location: Düsseldorf, Germany

Re: Profiled application is getting crash while takingMemoryDump

Postby deepa » Mon Jul 19, 2010 3:49 pm

I dont think my company policy will allow to share the application. Please let me know the other way of doing it
deepa
 
Posts: 5
Joined: Tue Jul 13, 2010 11:30 pm

Re: Profiled application is getting crash while takingMemoryDump

Postby Anton Katilin » Mon Jul 19, 2010 3:58 pm

We cannot reproduce the problem with our test applications.
We need your application to try to reproduce the crash.
We can sign an NDA if needed. If you can consider this option, please write us to support@yourkit.com
Anton Katilin
 
Posts: 5576
Joined: Wed Aug 11, 2004 8:37 am

Re: Profiled application is getting crash while takingMemoryDump

Postby deepa » Mon Jul 19, 2010 4:12 pm

Can we do webex or something
deepa
 
Posts: 5
Joined: Tue Jul 13, 2010 11:30 pm


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