Hello.
I have trouble opening a captured snapshot.
When I chose to take a snapshot with YourKit 4.0.2 ill get an error. It saves a snapshot but shows a message box that states that the snapshot isn’t a valid file.
I also get a notification in YourKit that there have been an internal error in the profiled application just before the snapshot fails to show.
I have uploaded snapshot, and log files this day to your ftp server (Henrik.zip).
Is there anything I might have missed?
/Henrik
Problems loading snapshots.
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- Posts: 1624
- Joined: Tue Aug 10, 2004 7:52 pm
Re: Problems loading snapshots.
Dear Henrik,
we are investigating this issue. Unfortunately without test case which reproduces this crash, it's _extremely_ hard to fix this problem. Couldn't you please provide us AgdaPS.exe which reproduces the crash? We just need compiled executable without any source code. We can sign NDA if needed.
Thank you in advance.
we are investigating this issue. Unfortunately without test case which reproduces this crash, it's _extremely_ hard to fix this problem. Couldn't you please provide us AgdaPS.exe which reproduces the crash? We just need compiled executable without any source code. We can sign NDA if needed.
Thank you in advance.
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- Posts: 1624
- Joined: Tue Aug 10, 2004 7:52 pm
Re: Problems loading snapshots.
Dear Henrik,
just a follow-up to my previous post. Can you provide us application which reproduces the crash?
just a follow-up to my previous post. Can you provide us application which reproduces the crash?
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- Posts: 1624
- Joined: Tue Aug 10, 2004 7:52 pm
Re: Problems loading snapshots.
We have just released version 4.0.3 which should fix this issue http://www.yourkit.com/.net/profiler/index.jsp. Please try it and confirm that the problem is gone.
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- Posts: 72
- Joined: Thu Feb 21, 2008 11:08 am
Re: Problems loading snapshots.
Hi
We would like to "reopen" this issue. When taking a snapshot we get "internal error" and when trying to open the saved snapshot it says "not a valid snapshot". This is in version 4.5.4
We would like to "reopen" this issue. When taking a snapshot we get "internal error" and when trying to open the saved snapshot it says "not a valid snapshot". This is in version 4.5.4
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- Posts: 1624
- Joined: Tue Aug 10, 2004 7:52 pm
Re: Problems loading snapshots.
Please do the following steps:
1) Delete all files in %USER_HOME%\.ynp\log directory
2) Reproduce internal error
3) Send us all the files in %USER_HOME%\.ynp\log directory
Please do not try to load corrupted snapshot. It will be much much better if you provide us application which reproduces internal error.
1) Delete all files in %USER_HOME%\.ynp\log directory
2) Reproduce internal error
3) Send us all the files in %USER_HOME%\.ynp\log directory
Please do not try to load corrupted snapshot. It will be much much better if you provide us application which reproduces internal error.