CANNOT HANDLE ACTIVATION REQUEST

[nberkowi]

I am a new customer.

I can access your site https://yourkit.com (implies port 443) using a browser on my desktop, configured through a proxy server, without any issue.

However, I cannot activate my "floating license" using a proxy configuration setting in the profiler that is equivalent to my browser, which is https://web-proxymain.us.bank-dns.com on port 3128. It refuses to establish a connection. "No Proxy" also refuses to establish a connection

Further, if this is credential issue with username/password, there is no documentation as to what "format" username/password should be entered into the c:\users\<XYZ>.yjp\ui.ini should be.

Can you please help, thanks, Neil Berkowitz

[Anton Katilin]

Hello Neil,

Proxy user name and password should be specified in ui.ini as plain text via properties -Dyk.proxy.user and -Dyk.proxy.password.

By default, ui.ini contains a template for setting these properties which is commented out:

# Uncomment to configure HTTP/SOCKS proxy user and password (if proxy requires authentication):
# -Dyk.proxy.user=put_proxy_user_here
# -Dyk.proxy.password=put_proxy_password_here

Please uncomment (remove #) and provide the user and the password.

If it still doesn't work please contact [email protected] and provide the profiler log file <user home>/.yjp/log/profiler-ui-<PID>.log

Best regards,
Anton