My yourkit application doesn't work

Questions about YourKit Java Profiler
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jun
Posts: 11
Joined: Fri Feb 07, 2020 7:02 am

My yourkit application doesn't work

Post by jun »

Hi,
I am using yourkit application version 2019.8-b137 on Mac 10.15.3 (Catalina)
Java version is zulu64-1.8.0.192.
I bought a license and used it last 2 weeks, then yesterday, I couldn't start the application.
How I can solve the problem?
This is the log message from ~/.yjp/log/profiler-ui-<pid>.log
19.8-137 0.009: com.yourkit.Main1: starting...
19.8-137 0.009: com.yourkit.Main1: number of args: 0
19.8-137 0.010: com.yourkit.Main1: offlineOptionSpecified = false
19.8-137 0.018: com.yourkit.o.ke: no update scheduled - nothing to do
19.8-137 0.070: com.yourkit.Main1: oomeDumperStatus: 1
19.8-137 1.055: shmem 42341490: OK
19.8-137 1.055: shmem 42341493: OK
19.8-137 3.900: com.yourkit.util.ba: com.jcraft.jsch.JSchException: Auth fail
at com.jcraft.jsch.Session.connect(Session.java:519)
at com.jcraft.jsch.Session.connect(Session.java:183)
at com.yourkit.k.c.k.d(a:92)
at com.yourkit.k.c.k.c(a:128)
at com.yourkit.k.c.k.b(a:213)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at com.yourkit.k.c.m.run(a:2)

19.8-137 13.043: com.yourkit.util.ba: com.jcraft.jsch.JSchException: connection is closed by foreign host
at com.jcraft.jsch.Session.connect(Session.java:269)
at com.jcraft.jsch.Session.connect(Session.java:183)
at com.yourkit.k.c.k.d(a:92)
at com.yourkit.k.c.k.c(a:128)
at com.yourkit.k.c.k.b(a:213)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at com.yourkit.k.c.m.run(a:2)

19.8-137 13.189: com.yourkit.util.ba: com.jcraft.jsch.JSchException: Session.connect: java.net.SocketException: Connection reset
at com.jcraft.jsch.Session.connect(Session.java:565)
at com.jcraft.jsch.Session.connect(Session.java:183)
at com.yourkit.k.c.k.d(a:92)
at com.yourkit.k.c.k.c(a:128)
at com.yourkit.k.c.k.b(a:213)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at com.yourkit.k.c.m.run(a:2)
Thanks.
Anton Katilin
Posts: 6172
Joined: Wed Aug 11, 2004 8:37 am

Re: My yourkit application doesn't work

Post by Anton Katilin »

Hi,

There is a problem with authentication:
com.jcraft.jsch.JSchException: Auth fail
Please ensure you have properly specified SSH user name and "Authentication settings".

Best regards,
Anton
jun
Posts: 11
Joined: Fri Feb 07, 2020 7:02 am

Re: My yourkit application doesn't work

Post by jun »

Hi Anton,
Meaning, I should fix ssh configuration to monitor server, right?
But for now, the problem is that I cannot see any UI, so cannot fix it.
I think I can fix or remove ssh configuration when I can see UI, but yourkit application seems broken, so cannot see any UI.
Thank.
Anton Katilin
Posts: 6172
Joined: Wed Aug 11, 2004 8:37 am

Re: My yourkit application doesn't work

Post by Anton Katilin »

Hi,

I'm afraid I don't understand what you mean.

Do you mean you cannot start the profiler UI?
Or in the profiler UI you don't see your remote application in the Welcome screen?

Could you please provide the log file in full. Please send it to [email protected] if you cannot share it here in the forum.

Best regards,
Anton
jun
Posts: 11
Joined: Fri Feb 07, 2020 7:02 am

Re: My yourkit application doesn't work

Post by jun »

Dear Anton,
I sent an email.
Thanks.
Anton Katilin
Posts: 6172
Joined: Wed Aug 11, 2004 8:37 am

Re: My yourkit application doesn't work

Post by Anton Katilin »

We answered your email.
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